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User support technician

Posted by: Equip Exports Canada Inc.
Posting date: January 26, 2024      Closing date: July 25, 2025
Job location: Mississauga - ON, Canada
Salary: 28.85
Vacancy: 1
Job category: IT & Web Design
Job id: 20191146317

Job description:


Job Description


Salary: $28.85 / hour
Location: unit 12,5266 General Rd., Mississauga ON L4W 1Z7


Vacancies: 1
Terms of employment: Permanent, Full time 35 hours/week
Start Date: As soon as possible
Employment conditions: Day, Overtime

 

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

  • 1 to 2 people

Experience and specialization

Computer and technology knowledge

  • JavaOS
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Word processing software
  • Presentation software
  • Programming software
  • Software development
  • MS Office
  • MS Windows

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

How to apply

By email

info@equiprecycling.com

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