Job description:
Position: Technical Advisor – User Support Technician (NOC 22221)
Wage: $36.05 per hour plus Group Benefits Package (medical/dental/LTD/Accidental Life)
Location of Work: Hangcha Forklift Canada, 3500 Laird Rd, Unit 1, Mississauga, ON L5L 5Y4
Job Description
- Provide advanced technical solutions to support the dealer network regarding warranty, service and product repairs
- Ensure timely and effective information dissemination, including technical publications, updates, and service call responsiveness.
- Facilitate seamless communication and coordination with Factory Product Engineering, Parts, Warranty, and Technical Publications departments to ensure integrated support and information flow.
- Reproduce, diagnose and resolve technical problems encountered by users
- Investigate and analyze quality concerns, initiating the problem-solving process and coordinating with cross-functional teams for permanent corrective actions.
- Collect required materials, reports or support files, ensuring comprehensive documentation for analysis and record-keeping.
- Develop, produce, and update training curriculum and product information materials
- Provide advice to users and direct and facilitate training programs, certification and process validation for dealers, technicians, and employees as directed.
- Strategize, plan, execute, and oversee quality support activities at customer locations, including containment actions, data collection, and analysis.
- Stay updated on product developments, modifications, and updates to ensure accurate and timely information dissemination to dealers.
- Available for after-hour calls from dealer network to assist with service-related concerns.
- Perform other duties assigned related to this position as required.
Job Requirements
- Mechanical or trade school certificate
- 3+ years of experience in related industry
Job Skills
- Excellent customer service skills
- Excellent mechanical aptitude, technical knowledge and problem-solving skills
- Good verbal and written communication skills
How to Apply: Send resume by e-mail to: admin@hcforkliftcanada.com
Company – Head Office:
Hangcha Forklift Canada
3801 Rue F.-X.-Tessier, Unit 100
Vaudreuil-Dorion, QC J7V 5V5
