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User support technician

Posted by: Columbia Currency Exchange
Posting date: October 23, 2024      Closing date: November 17, 2024
Job location: Surrey - BC, Canada
Vacancy: 1
Job category: Technician & Mechanic
Job id: 20191281592

Job description:


Company operating name: Columbia Currency Exchange
Business address: 10230 152nd Street suite 107 Surrey, BC V3R 6N7
Rate of pay: 31.00 $ per hour
Overtime: 1.5 times the normal rate as per provincial regulations.
Benefits Package: other benefits
Job Type: Full-time / Permanent
Hours:35 to 40 hrs. per week
Language: English
Start Date of Employment (Approx.): As soon as possible
Minimum Education: College/CEGEP
Experience:1 year to less than 2 years
Number of positions available: 1
NOC Group: User support technician (22221)
Job Title: User support technician
Job Location: 3054 DUNMORE ROAD SE suite 3054 Medicine Hat, AB T1B 2X2

Responsibilities

Tasks

  • Report on the performance of computer systems and networks

  • Respond to users experiencing difficulties with computer

  • Consult user guides, technical manuals and other documents to research and implement

  • solutions

  • Provide advice and training to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support

  • analysts

  • Participate in the redesign of applications and other software

  • Provide business systems, network and Internet support to users in response to identified

  • difficulties

  • Perform Web-server backup and recovery operations

  • Manage incidents

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