Job description:
Company Name: Asdin Hospitality Ltd. dba Best Western Plus
Location: 830 ST David ST N, Fergus, Ontario, N1M 2L2
E-Mail Address: workatasdin@gmail.com
Number of Positions: 1
Position Name: Hotel Managing Supervisor
Duration: Permanent, Full-Time
Hours: 35-40 hrs/week
Salary: $21.50 /hr
Overtime: $32.25/hr (As per province standards – for over 8 hrs/day; 44 hrs/week)
Observed Holidays: As outlined on labour.gov.bc.ca – 10 holidays/yr
Benefits: N/A
Language of work: English
Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Job Duties:
- Support team members in handling guest requests and enquires to ensure a positive outcome
- Keeping management updated for any relevant feedback from Guests and/or other departments
- Conduct training programs for new front desk staff members and review training materials for improvements where necessary
- Ensure a consistent, high level of customer service
- Briefing team on any events or VIP guests in the hotel that day
- Delegate tasks to guest service agents to ensure the AM/PM checklists are complete and agents are engaged during slow periods
- Assist other departments, as necessary, and maintain good working relationships with hotel team members
- Supervise front desk operations including check in/out procedures
- Follow company standard operating procedures and policies
- Responsible for shift handovers and brief team members as required
- Act in accordance with hotel compliance policies when operating the front of house equipment and the property management systems
- Ensure team members have current knowledge of all room categories, room rates, packages, promotions local area and other general product knowledge necessary to perform their duties.
- Monitor the appearance, standards and performance of the front office team with an emphasis on training and teamwork.
**** Please send resume to the email address – ****
We look forward hearing from you and advise that only those shortlisted will be contacted.
Asdin Hospitality Ltd. dba Best Western Plus is an Equal Employment Opportunity Employer and values diversity.
